Manual handling of payer data creates backlogs, delays, and compliance risk. This infographic shows how AI-powered intake transforms unstructured inputs into automation-ready data that drives speed, accuracy, and trust.

Even one weak link in claims adjudication can slow turnaround times, increase audit risk, and strain provider relationships. Our new infographic helps health plans identify where their operations may be vulnerable and how optimized plans achieve stronger, faster, and more accurate results across five critical areas.

Every claim reflects your operational health. In this 90-second video, COO Sesha Mudunuri explains how aligning operations and compliance reduces denials, strengthens audit readiness, and improves performance across the board—helping health plans operate smarter, faster, and with greater integrity.

Don’t let your inefficiencies become liabilities. Access actionable steps to optimize operations, control costs, and strengthen compliance.

In this 2-minute video, Chief Compliance and Consultancy Officer Julie Kendall Hughes explains how leadership commitment, clear governance, and real-time feedback turn compliance from a checkbox into a culture of accountability.

Use this quick, 5-part self-assessment to benchmark your claims operations and uncover hidden gaps in throughput, accuracy, audit readiness, and more.

54% of Medicare beneficiaries are now in Medicare Advantage plans. Growth continues, but plan exits and rising costs highlight the need for resilient operations. Learn how health plans can prepare for greater complexity, compliance pressure, and scaling demands as enrollment heads toward 64% by 2034. 

Health plans are rethinking how contact centers serve members and providers. Angie Lanasa shares what plans often get wrong—and how to modernize.

Healthcare payers are under pressure to modernize claims operations while handling rising volumes, compliance demands, and member expectations. Success depends on more than technology: it requires a foundation of operational excellence built on three pillars: training, productivity, and quality.

Imagenet’s Digital Mailroom has earned HITRUST i1 Certification, validating that it meets rigorous security standards to protect sensitive healthcare data and mitigate cybersecurity threats.

Many health plans mishandle CMS MSP & COB data—leading to compliance issues, payment delays, and member dissatisfaction. Learn how to get it right.

Inaccurate enrollment data can put health plans at compliance risk. Learn how operational governance and timely reconciliation safeguard member trust.

CMS made key updates and issued 12 corrections to 2026 ANOC/EOC models. Learn what changed and how health plans can adapt workflows and reduce risk ahead of the next cycle.

Discover 4 costly CMS reconciliation pitfalls health plans face in MSP and COB processes—from data delays to audit risk—and how automation can solve them.

Imagenet announces Sesha Mudunuri, Chief Operating Officer, and Julie Kendall Hughes, Chief Compliance and Consultancy Officer, will take the stage at the Fourth Annual Medicare Advantage Leadership Innovations East event.

What are health plans really asking for in 2025? At AHIP this year, leaders across the industry shared unfiltered insights on the challenges they’re facing and what they expect from vendors. From digital operations and AI skepticism to the evolving complexity of member experience, here are three conversations that reveal what payers actually want—and how solution partners can rise to meet the moment.

Imagenet announces Malcolm Smith as Vice President of Claims, strengthening its leadership in fast, accurate, and cost-efficient claims processing for healthcare payers.

CMS is dramatically expanding its Risk Adjustment Data Validation (RADV) audits—scaling from 60 plans per year to over 550. With tighter timelines, AI-driven scrutiny, and larger record samples, here’s how health plans should prepare.

Claims processing may not always make headlines, but its impact on a payer’s bottom line, compliance posture, and reputation with members and providers is massive. Billions are lost each year due to denials, rework, and delayed reimbursements. How can payers mitigate these risks?

Digital mailroom isn’t just about going paperless. It’s about making smarter, faster, and more compliant decisions at every stage of operations.