In this Fierce Healthcare Executive Spotlight, Imagenet CEO Greg Carnes shares how intelligent intake, automation, and human judgment help healthcare payers scale operations, manage costs, and maintain compliance.

Coverage materials don’t usually fail all at once. This infographic outlines five early warning signals that indicate process drift across data, templates, accessibility, and fulfillment—before issues reach members.

Errata often stem from process gaps, not single mistakes. Learn which governance and QA practices make the biggest difference in reducing defects and compliance risk.

CMS’s CY27 Proposed Rule outlines potential changes and requests for information that may impact member communications. Explore early signals and considerations for 2027 planning.

See how health plans are modernizing multi-channel intake with an AI-enabled digital mailroom. Learn how to turn paper, fax, and email into automation-ready data without adding headcount.

Imagenet has appointed Shawna Kamper as Chief Operating Officer. With more than 25 years of healthcare operations leadership, Kamper will lead enterprise execution and scalability as Imagenet continues to expand its technology-enabled solutions for health plans.

Healthcare contact centers are under pressure to deliver faster, clearer answers for members and providers. Learn how healthcare-trained agents, integrated systems, and automation reduce provider abrasion and improve the contact center experience.

See how health plans automate ANOCs, EOCs, SBs, and SBCs using CMS-aligned logic, built-in governance, and scalable fulfillment.

Senior leaders from Imagenet share cross-functional insights on what health plans need to prepare for in 2026. This expert roundtable explores the regulatory changes, operational risks, and upstream decisions that will shape accuracy, compliance, and member experience across intake, claims, communications, and contact center operations.

Imagenet announces the appointment of Greg Carnes as Chief Executive Officer, bringing more than two decades of healthcare IT and operations leadership to guide the company’s next phase of AI-enabled growth.

Most communication risks show up long before QC. Here’s how early SME alignment, early compliance review, and clear scope definition create a more accurate, lower-risk production process.

A quick look at the most common myths in ANOC production — and how upstream data accuracy, template readiness, and workflow alignment can dramatically improve accuracy and compliance.

See how health plans are modernizing multi-channel intake with an AI-enabled digital mailroom. Learn how to turn paper, fax, and email into automation-ready data without adding headcount.

Use this working checklist to guide your plan-year materials process—from data intake through print and in-home delivery. It keeps teams aligned and accountable at every milestone so nothing slips through the cracks.

How Imagenet’s Member Communications and Reconciliation Suite helped a leading Southwestern health plan maintain continuity and compliance through both scale and disruption.

Third-party administrators (TPAs) and service organizations managing multiple health plan clients face unique challenges. Each client requires its own isolated workflow, role-based access, and audit-ready reporting.

Every week, health plans process thousands of enrollment forms, appeals, grievances, and returned mail items—each requiring unique routing rules and strict compliance safeguards. Manual assignment can’t keep up, creating bottlenecks, errors, and risk.

Imagenet will present an exclusive HPA member webinar on December 9, sharing practical steps for transforming complex plan and benefits data into accurate, audit-ready member materials. The session will cover workflows, governance, QA, metrics, and real-world results.

Learn why California’s 2026 Medi-Medi growth and clean-claim mandate are redefining operational, communication, and compliance expectations for health plans across the U.S.

Clean, connected data starts at intake. Learn how a strong data spine improves adjudication accuracy, compliance, and operational efficiency.