In healthcare, “CX” — customer experience — is often viewed through a narrow lens. Too often, CX is reduced to a handful of familiar metrics: Average Handle Time (AHT), First Call Resolution (FCR), or Net Promoter Score (NPS). But in an increasingly complex payer environment, these alone don’t capture the full picture of how a member experiences your brand…

Imagenet and CODY Consulting Group leaders to present at the California Association of Health Plans Medicare Seminar on CMS data reconciliation for Medicare Advantage plans.

Paper claims are still alive and well. Read our latest white paper to learn how your health plan can unlock the power of a digital mailroom.

Read our latest case study to learn how Imagenet’s agile approach and advanced technology helped RAM regain stability and improve performance beyond its previous setup.

Imagenet, a leading digital mailroom, claims adjudication, contact center, and Print-to-EDI (P2E) solutions partner to health plans and managed care organizations for more than two decades, today announced the acquisition of CODY, which provides proprietary software, outsourced services, and consulting solutions for member communications and compliance to 71 health plans.

Imagenet, a leading digital mailroom, claims adjudication, contact center, and Print-to-EDI (P2E) solutions partner to health plans and managed care organizations for more than two decades, today announced the acquisition of CODY, which provides proprietary software, outsourced services, and consulting solutions for member communications and compliance to 71 health plans.

Imagenet, a leading healthcare operations partner, proudly announces the promotion of Matt Crockett, CPA, CA, CBV, to Chief Financial Officer (CFO). This strategic appointment reflectsImagenet’s commitment to enhancing its financial operations and driving innovation across the healthcare industry.

Imagenet, LLC, a leading healthcare operations partner, announced their acceptance as a Preferred Vendor for the Association for Community Affiliated Plans (ACAP).

ACAP represents 79 health plans that collectively serve more than 25 million covered lives in Medicaid, Medicare, CHIP and other public programs. ACAP plans place a special emphasis on improving health outcomes for underserved populations and people with complex healthcare needs.

In the world of healthcare administration, claims processing stands as a pivotal function, ensuring that providers receive timely reimbursements for the services they render. However, behind the scenes, this process can become a labyrinth of challenges, from provider abrasion to compliance issues, and everything in between. The ramifications of these hurdles extend beyond monetary concerns, impacting provider relationships, regulatory compliance, and overall operational efficiency.

Imagenet is pleased to announce the appointment of Sesha Mudunuri as its new Chief Operating Officer (COO). Sesha brings a wealth of experience in technology and health plan operations, showcasing strong leadership, a passion for customer service, and a proven track record of success.

The company also announces the appointment of Abhishek Sengupta as its new Chief Commercial Officer. Abhishek brings a wealth of experience at the intersection of healthcare and technology, and his strategic leadership will drive Imagenet's sales and marketing functions to new heights.

Lanasa brings more than 25 years of contact center experience to the organization. Her expertise in workforce management, performance management, and process improvement has yielded streamlined operations and increased efficiency across multiple organizations. She has successfully implemented cutting-edge technologies and innovative strategies to enhance productivity and optimize customer experiences, for over 150 call centers. With her experience, Lanasa has led organizations to adapt to changing market dynamics and stay ahead of industry trends. Spanning various communication channels, including voice, email, chat, and social media, Lanasa delivers seamless integrated customer experiences across multiple touchpoints.

Imagenet, LLC (“Imagenet” or the Company), a prominent healthcare technology services company, today announced the recent inclusion of Matt Crockett, CPA, CA, CBV to its executive leadership team as its Vice President of Finance and Accounting. Matt is a Global Finance Leader with over 20 years of experience in Financial Planning, Reporting, Analysis and Operations. He is a Chartered Professional Accountant and Chartered Business Valuator. His experience in building high performance finance teams and providing strategic financial insights will be instrumental in driving Imagenet’s continued success and growth.

Electronic Data Interchange (EDI) is an electronic exchange of business documents between two or more trading partners. It allows businesses to exchange information in a standardized and automated manner, improving the efficiency and accuracy of data exchange. EDI has become increasingly important for businesses of all sizes and industries, as it streamlines business processes and reduces manual labor.

Outsourcing your claims adjudication team can provide several benefits to your organization. Here are a few key advantages of outsourcing your claims adjudication process…

In the fast-paced world of healthcare, workflow software is making a significant impact by streamlining processes and improving patient care. By automating repetitive tasks, reducing errors, and improving communication between healthcare providers, workflow software is enabling healthcare organizations to work more efficiently and effectively. With the ability to customize workflows to meet specific needs, healthcare professionals can focus on providing high-quality care to patients.

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