Imagenet COO Shawna Kamper explains the core capabilities that define a modern, high-performing claims operating model for healthcare payers.

A continuity checklist for payers reassessing intake risk after cyber incidents—stabilize mail/fax/email/portals/e-feeds and protect paper-to-EDI accuracy.

Inconsistent benefits across documents create risk. Learn how a single source of truth synchronizes data across member materials to eliminate drift and reduce rework.

See how payers achieve 99%+ OCR accuracy, reduce turnaround time, and modernize digital mailroom operations with targeted AI application.

Health plans cannot scale AI without clean intake. Here is why classification and extraction are the true front door to AI-ready payer operations.

Benefits data is complex by nature. See how structured PBP data can be translated into clear, consistent, member-facing language across ANOCs, EOCs, and other materials.

Learn how payers apply AI in the digital mailroom to improve OCR accuracy, reduce downstream rework, and lower the cost of quality.

A single source of truth for benefits data does more than support documents. Learn how centralized governance strengthens compliance, reporting, reconciliation, and audit readiness across health plans.

See how Imagenet helped a California Medi-Cal health plan extend adjudication capacity, maintain prompt-pay performance, and manage rising claims complexity without disrupting existing systems or workflows.

California’s 30-day clean-claim requirement is forcing plans into costly tradeoffs between overtime labor and statutory interest. Learn why both paths drive downstream operational expense — and what claims leaders should do instead.

Discover the three critical controls across intake, adjudication, and payment that protect claims accuracy, prevent overpayments, and keep workflows moving.

In this Fierce Healthcare Executive Spotlight, Imagenet CEO Greg Carnes shares how intelligent intake, automation, and human judgment help healthcare payers scale operations, manage costs, and maintain compliance.

Coverage materials don’t usually fail all at once. This infographic outlines five early warning signals that indicate process drift across data, templates, accessibility, and fulfillment—before issues reach members.

Errata often stem from process gaps, not single mistakes. Learn which governance and QA practices make the biggest difference in reducing defects and compliance risk.

CMS’s CY27 Proposed Rule outlines potential changes and requests for information that may impact member communications. Explore early signals and considerations for 2027 planning.

See how health plans are modernizing multi-channel intake with an AI-enabled digital mailroom. Learn how to turn paper, fax, and email into automation-ready data without adding headcount.

Imagenet has appointed Shawna Kamper as Chief Operating Officer. With more than 25 years of healthcare operations leadership, Kamper will lead enterprise execution and scalability as Imagenet continues to expand its technology-enabled solutions for health plans.

Healthcare contact centers are under pressure to deliver faster, clearer answers for members and providers. Learn how healthcare-trained agents, integrated systems, and automation reduce provider abrasion and improve the contact center experience.

See how health plans automate ANOCs, EOCs, SBs, and SBCs using CMS-aligned logic, built-in governance, and scalable fulfillment.

Senior leaders from Imagenet share cross-functional insights on what health plans need to prepare for in 2026. This expert roundtable explores the regulatory changes, operational risks, and upstream decisions that will shape accuracy, compliance, and member experience across intake, claims, communications, and contact center operations.