Strengthening ANOC Production: Myth vs. Reality for Health Plans
ANOC season is one of the most complex moments in a health plan’s year, and many of the biggest risks in ANOC production come from long-standing assumptions that simply aren’t true. In this video, Imagenet’s Vice President of Member Communications, Kelly Altmann, breaks down common myths that lead to ANOC errors, delays, and compliance exposure — and highlights the upstream practices that make ANOC workflows faster, more accurate, and more predictable.
Watch this ANOC myth-busting video to learn more:
Quality in ANOC Production Starts Upstream
One of the biggest misconceptions is that quality issues in ANOC production can be solved at the final QC stage. In practice, the most impactful improvements happen far earlier — in benefits data accuracy, source-of-truth alignment, and template readiness.
Plans that invest in upstream quality reduce downstream rework, improve ANOC accuracy, and see fewer surprises at file review. Treating QC as a final confirmation instead of a safety net leads to stronger compliance and a smoother ANOC workflow.
CMS Template Changes Affect More of Your ANOC Workflow Than You Think
Although CMS ANOC models may appear stable year to year, even subtle changes can shift data behavior, formatting, and clarity. Treating templates as static often leads to missed updates or unexpected downstream errors in ANOC production.
Reviewing CMS ANOC guidance proactively, validating template logic, and ensuring data dependencies are current are key steps in reducing rework and building a more resilient ANOC process.
ANOCs Are High-Impact Member Communications — Not Just Documents
While ANOCs are regulated deliverables, members experience them as a critical touchpoint. When ANOC production is rushed or inconsistent, it can weaken member confidence at the exact moment they’re evaluating their plan.
Plans that approach ANOCs strategically — prioritizing data accuracy, readability, and compliance — strengthen both their regulatory posture and their member trust. A precise, easy-to-understand ANOC improves retention and reinforces credibility.
Talk With Our Member Communications Team
Looking to improve ANOC production, strengthen your ANOC workflow, or reduce compliance risk? Talk to our experts to evaluate your ANOC processes and identify improvement opportunities.