Accelerate Intake. Elevate Data. Ensure Compliance.
Combine AI-assisted classification and extraction, governed automation, and expert review to convert inbound channels into structured, audit-ready outputs and prioritized work—so claims and non-claims move faster with fewer touches.
AI + Automation, Governed
Transform mail, fax, email, and portal content into structured, audit-ready data through AI-driven classification and extraction, supported by OCR and expert review—then route tasks and exception queues s in Datanet for faster throughput, visibility, and control.
Flexible Delivery Models
Choose Managed Mailroom, Hybrid Mailroom, or Mailroom Software—each handles claims & non-claims, integrates with your core systems, and preserves existing workflows.
Faster, More Accurate Processing
Cut cycle time and raise first-pass accuracy with AI-driven classification and extraction, expert-reviewed exceptions, and end-to-end traceability. Output to APIs, EDI/X12, or files—with governed controls and end-to-end traceability for oversight.
Intake + EDI Resilience
Governed controls. Audit-ready processing.
Deploy Digital Mailroom Your Way
Choose the model that fits your operation—each handles claims and non-claims, applies AI-driven classification and extraction with governed automation and expert review, and delivers structured outputs to your core systems.
- Managed Mailroom — Fully operated mailroom services across paper and digital channels, with AI-driven classification and extraction, expert review, and governed workflows; outputs to APIs, EDI/X12, or files.
- Hybrid Mailroom — Capture at your locations with secure transfer for classification and extraction, supported by OCR and expert review—no workflow overhaul required.
- Mailroom Software — SaaS in your stack with queues, routing, and exception queue handling; configurable validations informed by classified and extracted data that scale for peak volumes.
1 Billion+
Documents Processed
Field Level Accuracy
4-48 Hour
Turnaround Times
Years of Experience
Datanet: From Intelligent Access to Intelligent Action
Secure document management, workflow automation, and intelligent document processing (IDP)—built for speed, auditability, and integration.
- Document Intelligence: Search configurable index fields derived from classified and extracted data; view, annotate, and download documents; maintain full audit history; enforce role-based access (SSO/MFA); and integrate via links and APIs to downstream systems.
- Workflow Automation: Configurable queues, routing, and exception handling driven by structured data; real-time performance and audit reporting; API-based integration with downstream systems.
Case Study: Imagenet Decreases Claims Turnaround Times From 5 Days to 48 Hours
A public nonprofit health plan was struggling to handle paper claims efficiently due to staffing constraints and was facing noncompliance penalties. The plan partnered with Imagenet, and now sends all paper claims directly to us for processing, sorting, scanning, and indexing. The result: A decrease in TAT from more than five days to just 48 hours.
“Imagenet has fine-tuned our digital mailroom services in ways that our previous partner did not. These refinements have improved end-state timeliness and end-state quality.”
—Wayne Troutman, Chief Operations Officer, RAM Technologies, Inc.
Frequently Asked Questions
What does Imagenet’s digital mailroom solution do?
Imagenet converts inbound documents, paper, fax, email, and portal uploads into structured, automation‑ready data using AI‑driven classification, extraction, OCR, and expert review. This ensures clean, compliant data before it enters downstream systems.
How does Imagenet support paper‑to‑EDI conversion and compliance?
The digital mailroom provides governed controls, audit‑ready traceability, and compliant paper‑to‑EDI/X12 conversion. Every document is tracked from intake through handoff, supporting regulatory requirements and reducing downstream risk.
What delivery models are available for digital mailroom services?
Imagenet offers three models:
- Managed Mailroom – Fully outsourced operations across paper and digital channels.
- Hybrid Mailroom – Capture at client sites with secure transfer for classification and extraction.
- Mailroom Software – SaaS deployed in the client’s environment with queues, routing, and exception handling.
How does Imagenet ensure accuracy and speed in document processing?
AI‑driven classification and extraction, combined with expert review and governed automation, deliver 99.5% field‑level accuracy and turnaround times ranging from 4 to 48 hours. End‑to‑end traceability ensures oversight and auditability.
What is Datanet and how does it support digital mailroom operations?
Datanet is Imagenet’s secure document intelligence and workflow automation platform. It provides intelligent document processing, configurable queues, routing, exception handling, audit history, role‑based access, and API‑based integration with downstream systems.
Is Imagenet’s Digital Mailroom HITRUST certified, and why does that matter?
Yes. Imagenet’s Digital Mailroom has achieved HITRUST i1 Certification for information security. For health plans, that means the environment supporting document intake and handling is aligned to a rigorous, independently validated security framework. It reinforces that controls around access, monitoring, auditability, and data protection are embedded into Digital Mailroom operations, helping reduce risk while supporting secure, scalable processing of sensitive information.