A Perspective From Our CEO
Built for the Reality of Modern Payer Operations
Payers are navigating rising volumes, increasing regulatory complexity, higher member expectations and continued cost pressure. Imagenet has evolved to meet those changing demands, combining technology, automation and operational expertise to help payers modernize without sacrificing the accuracy, compliance and control their operations require.
Watch as our CEO Greg Carnes explains why Imagenet exists and how our focus on measurable outcomes helps strengthen operational performance and the ability of payers to serve members and providers.
Why Payers Partner with Imagenet
Imagenet combines technology, healthcare operations expertise and flexible delivery models to help payers address complex operational challenges.
Technology-Forward
Purpose-built technology, intelligent document processing, workflow automation and targeted AI applied where they can improve efficiency, accuracy and operational performance.
Payer Operations Expertise
Experienced teams who understand the operational, regulatory and service requirements behind complex payer workflows—and how to translate that expertise into reliable execution.
Flexible, Accountable Delivery
After-hours coverage, Open Enroliment/ AEP spikes, call summaries, contact reason tracking, and workflow support.
Health Plans Served
Years of Experience
1 Billion+
Documents Processed
Customer Retention
Team Members
Our Mission
Our mission is to help healthcare payers improve operational performance by combining technology, automation and expertise to reduce administrative burden, strengthen accuracy and compliance, and deliver better experiences for members and providers.
Our Values
Service to Team Members & Clients
Excellence in Execution
Accountability for Results
Culture of Community
Integrity of Action
25+ Years of Evolution
Founded in 2000, Imagenet has evolved from a healthcare data processing organization into a technology-forward healthcare operations partner. Over more than 25 years, we have expanded our technology, capabilities and delivery footprint to support the changing needs of healthcare payers—from document intake and claims operations to member communications and contact center services.
Throughout that evolution, our focus has remained on helping clients improve efficiency, accuracy and operational performance.
Where We Operate
- Boise, ID
- Clifton, NJ
- Dallas, TX
- Forty-Fort, PA
- Kent, WA
- Cypress, CA
- Oakland, CA
- Phoenix, AZ
- Sacramento, CA
- Tampa, FL - HQ
- Manila, Philippines
Connected by Purpose and Process
Across our U.S. locations and Manila, Philippines, Imagenet teams work together to support critical payer operations with consistency, accuracy and care.
Our footprint reflects the scale of the work we support — and the people across locations who help keep essential healthcare processes moving.
2000
Imagenet founded in Kent, WA
2009
Established Offshore Subsidiary in Manila, Philippines
2010
Implemented state-of-the-art OCR Technology
2018
Relocated Headquarters to Tampa, FL
2022
Investment From BV Investment Partners
2024
Acquired CODY Consulting Group
Meet the Leaders Guiding Imagenet
Imagenet’s executive leadership team brings together deep experience across healthcare operations, technology, client services and business strategy. Together, they guide our continued evolution and maintain a clear focus on delivering measurable value for the payers we serve.