Infographic: A Call Is Never Just a Call in Healthcare Payer Contact Centers
An inside look at the operational workflows behind healthcare payer contact center interactions—and why they matter more than the call...
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From Intake to Execution: Supporting Enrollment Processing Across the Workflow
See how healthcare payers connect intake, data preparation, and system-of-record processing to improve enrollment accuracy, reduce rework, and accelerate turnaround.
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Imagenet Names Eric Pettit Chief Client Officer
Imagenet has appointed Eric Pettit as Chief Client Officer. Pettit brings more than 30 years of leadership experience across account...
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Digital Mailroom Readiness Checklist: Bring Control to the First Mile
Assess intake, classification, extraction, routing, compliance, and workflow readiness with Imagenet’s Digital Mailroom Readiness Checklist for payers.
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Infographic: 4 Areas to Evaluate for Enrollment Readiness
Enrollment readiness is not just about one point in time. For healthcare payers, it depends on how efficiently enrollment-related information...
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What’s Actually Driving Instability in Claims Operations
Chief Operations Officer Shawna Kamper explains what’s really driving instability in healthcare payer claims operations—and what high-performing organizations do differently.
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Why MSP and COB Are Core Financial Controls—Not Just Compliance Tasks
Chief Compliance and Consultancy Officer Julie Hughes explains why MSP and COB should be treated as core financial controls—and how...
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Prioritizing AI in the Digital Mailroom: Where Health Plans Should Start
A practical roadmap for health plans on where to apply AI first in the digital mailroom—focused on claims intake, appeals,...
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The Compliance Risk Healthcare Payers May Be Underestimating
Chief Compliance and Consultancy Officer Julie Hughes explains why small payment integrity gaps can quickly turn into systemic compliance exposure...
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Quartz Health Solutions: Simplifying ANOC and EOC Document Workflows
Quartz shares how Imagenet helped streamline the creation of CMS-regulated member materials by reducing manual work, simplifying document creation, and...
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How Payers Stabilize Digital Mailroom and Paper-to-EDI Intake During Disruption
A summary of Vidhya Bhat’s Healthcare IT Today article on how payers stabilize digital mailroom and paper-to-EDI intake during operational...
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The Operational Shift Healthcare Payers Can’t Ignore
Imagenet CEO Greg Carnes explains why healthcare payers must move beyond reactive operations and adopt modern operating models built on...
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