FROM PAPER BACKLOG TO STREAMLINED CLAIMS PROCESSING
How Imagenet helped a public, not-for-profit health plan reduce paper claims turnaround from 5+ days to 48 hours.
THE CHALLENGE
Manual Paper Claims Processing Was Slowing Everything Down
A public, not-for-profit health plan struggled to process paper claims efficiently due to:
Staffing constraints – Limited internal resources caused processing delays.
Regulatory risk – Compliance issues loomed with slow turnaround times.
High labor costs – In-house processing was inefficient and expensive.
Without a scalable solution, delays and compliance risks would only increase.
THE SOLUTION
A Fully Outsourced Digital Mailroom for Faster Processing
The health plan partnered with Imagenet to streamline mailroom operations and accelerate paper claims processing:
Direct-to-Imagenet processing – Claims sent straight to Imagenet for handling.
Efficient document prep and scanning – Sorted, digitized, and extracted within two business days.
Proven mailroom workflow – A time-tested, scalable solution ensuring accuracy and compliance.
By removing internal bottlenecks, Imagenet transformed paper claims into a seamless digital workflow.
THE RESULTS & IMPACT
Faster Claims Processing, Reduced Costs, & Compliance Confidence
Turnaround time dramatically improved:
Claims processed in 48 hours instead of 5+ days – rapid acceleration!
Labor costs reduced – Eliminated in-house processing inefficiencies.
Operational stability – Smoothed out workflow volatility with a dedicated account manager.
The health plan can now focus on its mission while Imagenet ensures timely, accurate claims processing.
Struggling with Paper Claims Backlogs?
There’s a Better Way!
See how Imagenet digitizes and streamlines paper claims processing so health plans can focus on what matters most.