Contact Center Services

Your Customers Deserve the Best: Elevate Service Standards with

Our Dynamic Call Center Solutions

CONTACT CENTER

At Imagenet, we offer more than just traditional customer support. Our team of experts help our customers navigate the modern challenges of customer service through consultation, innovative solutions and leading-edge technologies. Our approach of partnering with our customers drives unique solutions and delivers the performance your customers have become accustomed to.

We build innovative solutions for our customers that support truly best-in-class service. We believe in partnering with our customers to design and deploy processes and technologies that support their service needs. Our one-of-a-kind process is complimented by Imagenet’s industry leading support and proven track record.

We deliver world class service

for you

 

Our staff support model provides talent from across the globe to service your customers. 24/7/365 we service our clients so you never miss a call. Our team of detail-oriented recruiters discover and place the nation’s top talent with skills specific to your CX needs.

Digital Consumer Engagement

Imagenet offers leading support in agent augmentation. Managing support channels are key now, more than ever. Imagenet’s Digital Consumer Engagement solutions provide virtual agent solutions to scale to meet your business’s needs.

Custom Telephony Management Solutions

Take all the guess work out of running a contact center. Our Telephony engineers make hosting an omni-channel support center easy. Leverage Imagenet to host your contact center from start to finish. 24/7/365 world class support allows you to focus on your business.

Elastic Cloud Infrastructure

Our solutions leverage the latest in cloud computing infrastructure allowing our solutions to scale quickly and easily. We are able to deliver services and solutions, when and where you need them at a moment’s notice.


CX Transformation

We have transformed our customers’ support channels through our CX Transformation process. Our team of subject matter experts configure and deploy the latest in ACD and IVR technology. Using advanced chat and chatbot tools we have been able to help our customers support a streamlined consumer experience through innovative support solutions.

 
reliable and efficient call center services. Our highly-trained team utilizes advanced technology to deliver exceptional customer experience. Partner with us for improved customer satisfaction, increased efficiency, and reduced costs

Get the Best Solutions

 

Support Services

  • Inbound / Outbound Contact Center Support

  • Member/Provider Support

  • Pharmacy Patient Support

  • Pharmacy Retail Support

  • Provider Data Management

  • Non-emergent Transportation

  • Live Chat / Chat Bot

  • Virtual Agent Support

  • Workflow Processing

Telephony Services

  • Custom IVR And ACD

  • Dedicated ACD Domain Management

  • DID Management And Provisioning

  • Professional Voice Recording