Managed Mailroom
Fully Managed Intake, Audit-Ready
We fully operate your intake across mail, fax, email, and portals—then apply AI-assisted document classification and extraction, expert review, and governed routing to produce structured outputs. You keep visibility, SLAs, and control.
Turnkey Results, Zero Overhaul:
- Consolidates paper + digital streams (appeals, grievances, prior auth, enrollment, provider correspondence, returned mail).
- Expert-reviewed exception queues; end-to-end traceability and audit trails.
- Structured outputs to APIs, EDI/X12, or files; integrates with your core systems.
- Role-based access and SLA performance with peak-season elasticity.
Hybrid Mailroom
Capture On-Site. Process with Imagenet.
Keep scanning at your facilities using Imagenet Document Workstations; images and metadata transfer securely to us for AI-assisted document classification and extraction, supported by OCR, validations, exception handling, and structured delivery—no workflow overhaul.
Local Control, Imagenet Speed:
- Encrypted transfer with status telemetry; preserves chain of custody.
- Optional controls: barcode/batch management and image-quality checks.
- Expert-reviewed exception queues; automation-ready outputs to APIs, EDI/X12, or files.
- Faster, more traceable intake while local routines stay intact.
Mailroom Software
Operate Mailroom in Your Stack
SaaS you run—browser-based data entry and correction plus an Imagenet Document Workstation for on-site capture, governed by AI-assisted document classification and extraction and full audit trails.
Run It In-House, At Scale:
- Configurable queues, routing, and validation rules with audit logging.
- Web tools for data entry/correction; resolve exceptions where work happens.
- Templates for claims and non-claims; deliver via APIs, EDI/X12, or files.
- Dashboards & versioned configs; RBAC and complete change history.
- Scales horizontally; integrates with existing systems without re-wiring workflows.
“Imagenet has fine-tuned our digital mailroom services in ways that our previous partner did not. These refinements have improved end-state timeliness and end-state quality.”
—Wayne Troutman, Chief Operations Officer, RAM Technologies, Inc.
Frequently Asked Questions
What digital mailroom delivery models does Imagenet offer?
Imagenet provides three deployment options: Managed Mailroom, Hybrid Mailroom, and Mailroom Software. Each model uses AI‑assisted classification and extraction, OCR, governed automation, and expert review to convert claims and non‑claims into structured, audit‑ready outputs.
How does the Managed Mailroom model work?
Managed Mailroom is a fully outsourced intake solution where Imagenet handles mail, fax, email, and portal submissions. The model consolidates all inbound streams, applies AI‑assisted processing and expert review, and delivers structured outputs to APIs, EDI/X12, or files with full traceability and SLA oversight.
What makes the Hybrid Mailroom model different?
Hybrid Mailroom allows organizations to keep on‑site scanning while Imagenet handles classification, extraction, validations, exception queues, and structured delivery. It preserves local routines while improving speed, accuracy, and chain‑of‑custody visibility through encrypted transfer and telemetry.
How does the Mailroom Software model support in‑house operations?
Mailroom Software is a SaaS solution that runs inside the payer’s environment. It includes browser‑based data entry and correction, configurable queues and routing, audit logging, templates for claims and non‑claims, and an Imagenet Document Workstation for on‑site capture—scaling horizontally without workflow disruption.
What compliance and audit capabilities are included across all models?
All models provide governed automation, expert‑reviewed exception queues, role‑based access, end‑to‑end traceability, and audit‑ready outputs. They support delivery to APIs, EDI/X12, or files and integrate seamlessly with existing core systems.
Does HITRUST certification apply across Imagenet’s digital mailroom delivery models?
Yes. Imagenet’s Digital Mailroom has earned HITRUST i1 Certification for information security, and that secure, governed environment supports Managed Mailroom, Hybrid Mailroom, and Mailroom Software delivery models. That means payers can choose the deployment model that best fits their operations while still benefiting from strong controls for security, traceability, and compliant handling of sensitive documents and data.
Modernize Digital Mailroom Intake—Your Way
Submit the form to discuss which model fits, how we integrate, and what to expect—plus a short demo.