Digital Mailroom Delivery Models

Deploy Digital Mailroom Your Way

Choose Managed Mailroom, Hybrid Mailroom, or Mailroom Software. Each combines AI-assisted intelligent document processing (IDP) and OCR, governed automation, and expert review to turn claims and non-claims into structured, audit-ready outputs—delivered within our HITRUST i1® certification.

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Managed Mailroom

Fully Managed Intake, Audit-Ready

We fully operate your intake across mail, fax, email, and portals—pairing AI-assisted intelligent document processing with expert review and governed routing. You keep visibility, SLAs, and control.

Turnkey Results, Zero Overhaul:

  • Consolidates paper + digital streams (appeals, grievances, prior auth, enrollment, provider correspondence, returned mail).

  • Expert-reviewed exceptions; end-to-end traceability and audit trails.

  • Structured outputs to APIs, EDI/X12, or files; integrates with your core systems.

  • Role-based access and SLA performance with peak-season elasticity.

Hybrid Mailroom

Capture On-Site. Process with Imagenet.

Keep scanning at your facilities using Imagenet Document Workstations; images and metadata transfer securely to us for IDP/OCR, validations, exception handling, and structured delivery—no workflow overhaul.

Local Control, Imagenet Speed:

  • Encrypted transfer with status telemetry; preserves chain of custody.

  • Optional controls: barcode/batch management and image-quality checks.

  • Expert-reviewed exceptions; automation-ready outputs to APIs, EDI/X12, or files.

  • Faster, more traceable intake while local routines stay intact.

Mailroom Software

Operate Mailroom in Your Stack

SaaS you run—browser-based data entry and correction plus an Imagenet Document Workstation for on-site capture, governed by IDP and full audit trails.

Run It In-House, At Scale:

  • Configurable queues, routing, and validation rules with audit logging.

  • Web tools for data entry/correction; resolve exceptions where work happens.

  • Templates for claims and non-claims; deliver via APIs, EDI/X12, or files.

  • Dashboards & versioned configs; RBAC and complete change history.

  • Scales horizontally; integrates with existing systems without re-wiring workflows.

“Imagenet has fine-tuned our digital mailroom services in ways that our previous partner did not. These refinements have improved end-state timeliness and end-state quality.”

—Wayne Troutman, Chief Operations Officer, RAM Technologies, Inc.  

Modernize Digital Mailroom Intake—Your Way

Submit the form for a 20-minute session: which model fits, how we integrate, and what results to expect—plus a short demo.