Member Communications & Fulfillment That Delivers

Enhance accuracy, compliance, and efficiency — for your members, and for you — with industry-leading PBP, collateral management, and print & fulfillment solutions

Integrate Benefit Information Across All Departments 

Disparate data from disparate sources creates confusion, making it difficult to update and maintain accuracy. But with Imagenet’s Benefit Package Module® (PBP), powered by CODY®, payers benefit from a single source of truth to save time, improve accuracy, and reduce compliance risk. 

Core Capabilities:

  • Capturing and storing data from a variety of sources

  • Directly uploading PBP XML/JSON reports and companion data 

  • Performing automated quality control CMS audit benefit checks

  • Retrieving enterprise-wide benefit data in real time

Enhancing Your Processes and Business at Every Turn

Easy 

Retrieve a real-time enterprise-wide data grid.

Efficient 

Leverage automation to save time and resources.

Accurate 

Eliminate manual benefit grid maintenance to mitigate compliance risk. 

Automate Your Collateral Creation and Management Process

Continually shifting regulatory requirements across both state and federal agencies. Staffing concerns. Manual document creation. Version control challenges. From project management and content creation to approvals and compliance tracking, it’s a never-ending cycle when it comes to taking control of the end-to-end document lifecycle—until now. 

Imagenet’s Collateral Management Module®, powered by CODY®, automates workflows for mandated materials like evidence of coverage and summary of benefits documents. 

Core Capabilities:

  • Merge plan benefit data and templates

  • Automate workflows and manage versions of all materials across your plan’s departments

  • Maintain superior version control

  • “We have the information in just one template. We’re guaranteed to have standard language across all products. This also helped with version control, with different departments working on the materials.”

    — Leading Blue Cross Blue Shield Plan

Easily—and Cost-Effectively—Manage All Mandated Member Materials

Print and fulfillment is far from fulfilling–in fact, mandated member materials are among the most challenging priorities for health plans. Varied requirements across Medicare, Medicaid, and commercial health insurance plans are just one facet. Format is another. CMS has strict guidelines when it comes to technology and accessibility. Breaking down those barriers is the first centralized platform developed to manage the entire lifecycle of member and provider communications. From end-to-end, you can streamline the creation, distribution, compliance tracking, and management of all mandated materials. 

Core Capabilities:

  • Cost-effective simplification of Section 508 compliance

  • Optimized print and fulfillment operations with a nationwide network of HIPAA-compliant vendors

  • Industry-specific translation services

  • “Our team was able to develop and fulfill over 46,000 plan documents for over 480 unique plans—Individual & Family (on and off-exchange), small and large group plans. An efficient process is essential for all plan documents—SBCs, EOCs, COCs, benefits booklets, Medicare & custom group documents—to ensure accuracy and compliance with state and CMS regulations.”

    — Leading Medicare Advantage & Commercial Group Plan in the Southwest

See What Our Member Communications & Fulfillment Solutions Can Do for You