A visual guide to how digital mailrooms capture, classify, and route incoming mail for faster, more efficient processing. Learn how intelligent document processing replaces manual mail handling with speed and accuracy.

In healthcare, “CX” — customer experience — is often viewed through a narrow lens. Too often, CX is reduced to a handful of familiar metrics: Average Handle Time (AHT), First Call Resolution (FCR), or Net Promoter Score (NPS). But in an increasingly complex payer environment, these alone don’t capture the full picture of how a member experiences your brand…

Many health plans hesitate to outsource their mailroom operations—but common misconceptions may be holding them back. This article addresses the top three myths about digital mailrooms and what plans stand to gain by partnering with an expert.

Claims processing is central to healthcare administration, but behind the scenes it’s often a maze of challenges—from provider friction to compliance risks—that impact both efficiency and relationships.

Electronic Data Interchange (EDI) is an electronic exchange of business documents between two or more trading partners. It allows businesses to exchange information in a standardized and automated manner, improving the efficiency and accuracy of data exchange. EDI has become increasingly important for businesses of all sizes and industries, as it streamlines business processes and reduces manual labor.

Outsourcing your claims adjudication team can provide several benefits to your organization. Here are a few key advantages of outsourcing your claims adjudication process…

In the fast-paced world of healthcare, workflow software is making a significant impact by streamlining processes and improving patient care. By automating repetitive tasks, reducing errors, and improving communication between healthcare providers, workflow software is enabling healthcare organizations to work more efficiently and effectively. With the ability to customize workflows to meet specific needs, healthcare professionals can focus on providing high-quality care to patients.

Imagenet Give Back to Tampa Bay Essential Workers

Artificial Intelligence in the Healthcare Industry

Where Does Your Medical Claim Go After It Leaves Your Provider’s Office?

Why Would You Outsource Your Back Office?

Benefits of an External Call Center

What is EDI and Why Is It Beneficial to Your Business

3 Reasons Why You Should Consider a Workflow Management System