Fierce Healthcare Executive Spotlight: Greg Carnes on Intelligent Intake and Scalable Payer Operations
Healthcare payers are under growing pressure to manage rising volumes, contain costs, and meet increasingly complex compliance requirements. Doing this well requires more than technology alone. It requires thoughtful leadership, disciplined operations, and automation applied where it delivers real impact.
In this Executive Spotlight video with Fierce Healthcare, Imagenet CEO Greg Carnes shares his perspective on how payers can scale operations while maintaining quality, consistency, and trust:
Intelligent Intake as the Front Door to Payer Workflows
In the interview, Greg explains how Imagenet’s digital mailroom and intelligent intake serve as the front door to payer workflows. Intake establishes consistent capture across structured and unstructured content, while AI-assisted classification and extraction applied immediately downstream ensure documents are accurately understood and routed across claims and non-claims processes.
This early accuracy in classification and data structuring sets the foundation for downstream performance across claims adjudication, member communications, and contact center operations.
Balancing Automation and Human Judgment
Greg also discusses Imagenet’s approach to automation and AI, emphasizing that technology works best when paired with human judgment. While intelligent automation can eliminate manual effort and reduce error, experienced oversight remains essential for compliance-sensitive and high-complexity work.
By combining configurable technology, deep domain expertise, and secure infrastructure, Imagenet helps payers scale confidently while preserving the controls regulators and members expect.
See Intelligent Intake in Action
Intelligent intake plays a critical role in helping payers manage growing volumes, reduce operational risk, and create a strong foundation for downstream claims and communications workflows. Watch the on-demand webinar Intelligent Intake for Digital Mailrooms: From Multi-Channel Documents to Automation-Ready Data to see how Imagenet applies AI-assisted classification and extraction, governed automation, and deep domain expertise to support scalable payer operations.