Imagenet to Present ACAP Webinar: Why Claims Backlog Recovery Efforts Stall — And What Healthcare Payers Should Assess First
TAMPA, FL — Imagenet, a healthcare technology and services company with over 25 years of experience serving payers, will present an educational webinar through the Association for Community Affiliated Plans (ACAP), “Why Claims Backlog Recovery Efforts Stall — And What Healthcare Payers Should Assess First,” taking place Thursday, June 25, 2026, at 2 PM ET.
The session will feature Angie Lanasa, Senior Vice President, Operations at Imagenet, who will share a payer-informed operational perspective on why claims backlog recovery efforts often stall, where traditional approaches tend to break down, and what healthcare payer leaders should assess first to stabilize performance. The webinar will focus on backlog recovery as a structural operating challenge shaped by rising claim complexity, workforce challenges, operational variability, and increased pressure to improve turnaround times without sacrificing quality.
Session Highlights
Attendees will learn:
- Why claims backlog is increasingly a complexity and operating-model challenge, not just a volume issue
- Where traditional recovery efforts tend to break down and why short-term fixes often fail to hold
- What healthcare payer leaders should assess first to improve visibility, consistency, and operational control
- A high-level phased approach for thinking about stabilization, sustainable recovery, and long-term performance improvement
“Claims backlog recovery is not just about moving more work through the queue,” said Lanasa. “Payer organizations need visibility into what is driving the backlog, consistency in how work is handled, and operational controls that support both turnaround time and quality. This session is designed to help leaders think about where to start when recovery efforts are not holding.”
Open to all (not limited to ACAP members). Learn more and register via ACAP here.
About Imagenet
Imagenet is a healthcare technology and services company helping health plans and managed care organizations scale operations, stay compliant, and improve member experiences. Leveraging intelligent automation, advanced data processing, and deep payer expertise, Imagenet delivers solutions spanning digital mailroom, claims lifecycle support, member communications, and contact center. Since 2000, Imagenet has partnered with hundreds of regional and national health plans, large government agencies, and managed care organizations. With 10 U.S. delivery centers, an offshore presence, experienced teams, streamlined processes, and proprietary technologies, Imagenet provides operationally efficient, high-quality solutions tailored to the needs of healthcare payers.
Learn more at Imagenetglobal.com.