Purpose-Built by Health Plan Experts. Proven to Improve Performance.
Managing member communications requires accuracy, control, and speed across changing regulations, plan-specific requirements, and high-volume document workflows. Imagenet helps payers bring structure to complex materials while improving efficiency and member experience.
Improve Accuracy and Control
Centralize benefit data, templates, approvals, and document workflows to reduce manual errors and maintain consistency across member materials.
Accelerate Regulated Material Production
Streamline the creation and management of ANOCs, EOCs, Summary of Benefits documents, and other mandated communications with technology-enabled workflows.
Support Compliance at Scale
Strengthen version control, accessibility, translation, print, and fulfillment processes with payer-focused support built for regulated healthcare communications.
Simplify the Complexity of Regulated Member Communications
Member communications require the right combination of technology, operational control, and fulfillment support. Imagenet’s Member Communications solution suite — powered by CodySoft® — brings these pieces together to support the full lifecycle of regulated member materials, from benefit data management and document generation to print, fulfillment, accessibility, and delivery.
Core capabilities include:
- Plan Benefit Package Module® (PBP) – Centralize and manage plan benefit data to support accurate, consistent, and compliant member materials across plan types and communication requirements.
- Collateral Management Module® (CM) – Create, manage, approve, and control plan-specific materials through template-driven workflows, version control, and document generation.
- Print and Fulfillment Services – Support secure print production, fulfillment, distribution, accessibility, translation, and delivery of mandated member materials through payer-focused operational services.
300+
Pages Generated per Minute Using Dynamic Templates
30
Day Typical Implementation Timeline
SOC 2 Type II
Certified
Technology That Brings Structure to Member Communications
Bring greater control to regulated member materials with a platform that supports benefit data management, template-driven document creation, approvals, version control, and plan-specific material generation.
Plan Benefit Package Module®
Centralize and manage benefit data to support accurate, consistent member materials across plans, products, and communication requirements.
Supports:
- PBP data management
- Benefit updates and validation
- Quality control support
- Enterprise-wide benefit data access
Collateral Management Module®
Create, manage, approve, and control plan-specific materials through template-driven workflows, version control, and document generation.
Supports:
- ANOCs, EOCs, Summary of Benefits, SBCs, and other mandated materials
- Template and content management
- Approval workflows and version control
- Plan-specific document generation
From Content Management to Print and Fulfillment
Member communications do not stop once documents are created. Imagenet supports the downstream operational work required to produce, manage, and deliver mandated member materials accurately and securely.
From print production and fulfillment to accessibility, translation, and distribution support, we help payers manage high-volume communications with the operational discipline required in healthcare.
Print and Fulfillment Support Includes:
- Secure print production and fulfillment
- Distribution of mandated member materials
- Section 508 remediation and accessibility support
- Industry-specific translation services
- HIPAA-compliant vendor network support
- Compliance tracking and document management
- Support for Medicare, Medicaid, commercial, and group plan materials
Case Study: Streamlining Member Materials for 100+ Benefit Plans
A Puerto Rico-based health plan—serving more than 117,000 Medicare Advantage members and offering Medicaid and commercial products—was managing over 100 benefit plans with no centralized system, leading to inconsistent formatting, version control issues, and elevated compliance risk. Imagenet implemented a structured, audit-ready solution—powered by CodySoft®—to digitize, organize, and streamline document workflows. The result: faster production, fewer errors, and improved CMS alignment.
“With CM & PBP Modules, our team was able to develop and fulfill over 46,000 plan documents for more than 480 unique plans—Individual & Family (on & off-exchange), Small & Large Group plans. Imagenet’s support made the entire process smoother, faster, and fully compliant.“”
— A Leading Southwest Medicare Advantage & Commercial Group Plan
Frequently Asked Questions
How does Imagenet help health plans automate ANOC/EOC creation?
Imagenet generates compliant, member‑friendly ANOCs and EOCs directly from PBP data using smart templates and CMS‑aligned workflows. This reduces manual effort, improves accuracy, and helps plans avoid CMS findings.
What reconciliation capabilities does Imagenet provide?
The platform uses rules‑driven logic to flag duplicate, inaccurate, or non‑actionable records before they cause downstream errors. This improves payment accuracy, reduces rework, and strengthens audit readiness.
How does Imagenet support Other Health Insurance (OHI) and Coordination of Benefits (COB) validation?
Imagenet centralizes benefits data and automates OHI and COB reconciliation through MSP and COB modules. These tools validate coverage, prevent duplicate payments, and ensure claims are processed accurately across multiple payers.
What makes Imagenet’s platform different from traditional member communications vendors?
Imagenet consolidates development of communications, reconciliation, translation, print, and fulfillment into one governed platform. This reduces vendor sprawl, improves version control, and ensures consistent, compliant materials across all plan types.
How does Imagenet improve compliance and reduce CMS audit risk?
By validating data upstream, enforcing version control, automating workflows, and maintaining audit‑ready documentation, Imagenet helps health plans reduce errors, avoid CMS findings, and deliver accurate member communications on time.