Quartz Health Solutions: Simplifying ANOC and EOC Document Workflows
Managing CMS-regulated member materials requires healthcare payers to balance speed, accuracy, and version control under firm deadlines. In this video, Christine Meiners, Medicare Product Analyst at Quartz, explains how Imagenet’s Plan Benefit Package Module® (PBP) and Collateral Management Module® (CM) helped reduce manual work, simplify document creation, and improve efficiency.
Reducing Manual Work in CMS-Regulated Document Workflows
For many payers, producing CMS-regulated documents is still a manual, time-intensive process. Teams often face challenges with back-and-forth reviews, version control, and the effort required to build and update multiple plan-specific materials. Those hurdles can slow production and make already demanding timelines even harder to manage.
In the video, Christine explains how Quartz uses Imagenet’s PBP and CM to streamline this work. Instead of creating 19 separate documents, the team now makes updates to three templates: MAPD, MA-only, and D-SNP. That shift significantly reduces manual effort while making the process faster and more organized.
“The time saving and streamlined process… is kind of mind-blowing.”
Supporting More Efficient, Accurate Member Materials
Efficiency matters, but so does accuracy. Health plans need member materials that are clear, dependable, and ready on time. Christine describes how Imagenet helped Quartz move away from a more manual process and toward a more structured workflow that supports both speed and accuracy.
She also highlights the value of the partnership behind the technology. In the video, Christine emphasizes Imagenet’s responsiveness, knowledge, and ability to support her team throughout the process. For Quartz, that combination of technology and partnership has helped make document creation easier, more streamlined, and more reliable year after year.
“I just couldn’t be more pleased with the responsiveness of the team that I work with.”
Ready to Streamline Member Communications?
See how Imagenet helps payers reduce manual work, improve efficiency, and simplify the creation of CMS-regulated member materials.