FROM DEADLINES TO DELIVERED
How Imagenet helped a Pacific Northwest health plan streamline print and fulfillment workflows—ensuring CMS compliance and enhancing member experience.
THE CHALLENGE
Tight CMS Deadlines, Disconnected Vendors
A regional health plan serving over 375,000 members faced critical challenges:
ANOC mailings were at risk of missing the CMS September 30 deadline.
The existing print vendor lacked healthcare-specific expertise.
Reactive project management led to operational bottlenecks.
No integrated workflow from document creation to fulfillment.
They needed a partner who understood both compliance and execution.
THE SOLUTION
Integrated Print & Fulfillment—Powered by CODY®
Imagenet implemented a comprehensive solution:
Seamless transition from document creation to fulfillment using CodySoft®.
CodyPrint® managed printing and mailing of ANOC packages for multiple effective dates.
Implemented variable data programming and geocoding for personalized directories.
Established on-demand print and fulfillment for member-requested materials.
This approach ensured timely delivery and compliance with CMS guidelines.
THE RESULTS & IMPACT
On-Time Delivery, Enhanced Member Experience
With Imagenet’s solution in place, health plan achieved significant improvements:
All ANOC packages were printed and fulfilled without error, within budget, and delivered by the CMS deadline.
Streamlined processes reduced operational strain and improved efficiency.
Personalized directories enhanced member engagement and satisfaction.
Ongoing collaboration led to continuous process improvements year over year.
A proactive partnership transformed their print and fulfillment operations.
Ready to Transform Your Fulfillment Process?
See how Imagenet helps health plans streamline document workflows, ensure compliance, and enhance member communications.