Imagenet Expands Claims Bench with Addition of Industry Leader Malcolm Smith

TAMPA, FL — Imagenet, a leading healthcare technology and services company with 25 years of experience serving payers, has named Malcolm Smith as Vice President of Claims, reinforcing its commitment to demonstrating industry leadership in claims processing.

With more than two decades of experience across claims operations, payment integrity, and compliance, Malcolm brings a strong payer-side perspective to a solution that’s already earning results. At Optum, he served as Manager of Claims Payment Integrity, leading cross-functional teams to drive audit readiness, overpayment recovery, and post-pay compliance across multiple delegated health plans.

Malcolm’s background spans roles at CalOptima, Healthcare Partners, and Writers Guild-Industry Fund, equipping him with deep insight into the operational challenges facing payers—and how to solve them with speed, precision, and accountability.

“Malcolm’s leadership strengthens one of our fastest growth areas of the business. He brings the experience and execution mindset to build on our momentum and enhance the speed, precision, and value we deliver to healthcare payers—ultimately supporting better outcomes and timely, accurate care for their members.”

— Zac Fritz, CEO, Imagenet

“Imagenet has already built something powerful in the claims space—high accuracy, real-time visibility, and strong operational agility. I’m excited to join a team that’s not just talking about performance but delivering it every day for healthcare payers.”

— Malcolm Smith, Vice President of Claims, Imagenet

Malcolm will oversee Imagenet’s claims delivery teams across U.S. and global hubs, helping drive throughput, maintain compliance, and ensure our health plan partners stay ahead of growing demand.

Learn more about how Imagenet provides scalable, cost-efficient claims processing—executed with speed, accuracy, and reliability.