Case Study: RAM Technologies, Inc.

From Crisis to Continuity: Overcoming a Digital Mailroom Disruption

When a critical digital mailroom service unexpectedly went offline, RAM Technologies, Inc., faced an immediate operational standstill—putting claims processing and compliance at risk. In under six weeks, Imagenet implemented a seamless transition to its digital mailroom services, restoring workflows, maintaining compliance, and enhancing efficiency for the long term.

Read our latest case study to learn how Imagenet’s agile approach and advanced technology helped RAM regain stability and improve performance beyond its previous setup.

How Imagenet Delivered Rapid Stability and Long-Term Gains

• Seamless Transition – Full migration of digital mailroom operations in under six weeks.

• Optimized Processing – Sorting, scanning, and OCR technology to digitize claims and correspondence efficiently.

• Secure & Compliant Data Handling – Secure repository storage and transformation of documents into 837 EDI files for streamlined processing.

“Imagenet has fine-tuned our digital mailroom services in ways that our previous partner did not,” says Wayne Troutman, RAM’s Chief Operations Officer. “These refinements have improved end-state timeliness and end-state quality.”