Monthly Reporting Is Too Late During Claims Backlog Recovery

Claims backlog recovery depends on more than reviewing performance after the fact. When payer organizations rely on monthly reporting, leaders may not see emerging backlog patterns until the issue has already grown, spread across teams, or created additional operational pressure.

In this video, Angie Lanasa, SVP Operations at Imagenet, explains why monthly reporting is too late during claims backlog recovery and why payer leaders need timely visibility into the right metrics, KPIs, and inventory trends.

Backlog often starts building long before it becomes visible in standard reporting. By the time teams review month-end numbers, the underlying issue may have already created aging inventory, increased rework, or affected turnaround-time performance.

Daily operational visibility helps leaders identify when inventory starts to shift, where work may be slowing down, and which claim types or process areas need attention before the backlog becomes harder to control.

Effective backlog recovery requires more than having dashboards in place. Leaders need to make sure they are monitoring the right information, including inventory aging, throughput, quality trends, claim type performance, and other KPIs tied to the specific backlog they are trying to resolve.

The goal is to move from after-the-fact reporting to earlier intervention. When teams can see issues as they emerge, they can investigate root causes, adjust workflows, and address performance concerns before they become larger operational problems.