Why Claims Backlog Recovery Efforts Stall — And What Healthcare Payers Should Assess First

Healthcare payer organizations are facing rising claim complexity, workforce challenges, operational variability, and continued pressure to improve turnaround times without sacrificing quality.

Yet backlog is still often approached primarily as a staffing or production problem. When limited visibility, inconsistent workflows, training gaps, rework, and unclear accountability remain unresolved, short-term recovery efforts may reduce inventory temporarily without creating lasting operational stability.

In this on-demand webinar, Angie Lanasa, Senior Vice President, Operations at Imagenet, shares a practical framework for identifying the root causes that sustain backlog and building a more controlled, sustainable recovery approach.

What You’ll Learn:

• Why claims backlog is increasingly a complexity and operating-model challenge, not just a volume issue
• How rework, training gaps, workflow breakdowns, and limited visibility contribute to recurring backlog
• What payer leaders should assess before increasing staffing or production targets
• How operational metrics, segmentation, and accountability support more sustainable recovery
• A practical framework for stabilizing claims operations before adding capacity

Senior Vice President, Operations
Imagenet

Angie oversees Claims Adjudication and broader operations at Imagenet, bringing deep experience in leading complex teams and performance improvement initiatives across payer-focused environments.