Call Center Agent
Job Description
Obtains client information by answering telephone calls; speaking with clients; verifying information.
Schedules transportation for patients seeking care
Provides superior customer service by addressing customer inquiries
Improves data accuracy by entering client information; confirming existing data accuracy.
Interacts with clients by obtaining demographic information
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Requirements
Education:
· High School Diploma or equivalent required
Experience:
One (1) to Three (3) years’ experience working in a customer service call center or in a data processing environment; required
One (1) to Three (3) years’ experience working in a data entry environment
Technical Skills / Knowledge:
Customer Service Skills
Basic MS office computer skills
Other Skills Required
Fluent English
Drive to provide superior customer service
Ability to work independently or within a team
Time management skills
Written and verbal communication skills
Attention to detail
Must be able to demonstrate sound decision-making skills