Account Manager

Build and maintain strong relationships with clients by understanding their needs, goals, and challenges.
Serve as the primary point of contact for clients, and proactively communicate updates, progress, and issues.
Develop and execute account plans that align with client objectives and drive revenue growth for the company.
Collaborate with internal teams to deliver projects and solutions that meet client expectations and exceed service level agreements.
Monitor and report on key performance indicators (KPIs) to track account health, identify trends, and make data-driven decisions.
Identify upsell and cross-sell opportunities, and work with clients to expand the scope and value of their engagement with the company.
Develop proposals, contracts, and other documentation that accurately reflect client requirements and company capabilities.
Manage the account financials, including forecasting, invoicing, and collections, to ensure profitability and financial stability.
Participate in industry events, conferences, and networking opportunities to expand the company's reach and knowledge.
Continuously improve account management processes, tools, and methodologies to enhance client satisfaction and retention.

Education:

Experience:

Minimum of 3-5 years of experience in B2B sales or account management, preferably in the technology industry
Proven track record of achieving and exceeding sales targets and quotas

Technical Skills / Knowledge:

Proven track record of achieving and exceeding sales targets and quotas
Strong communication, negotiation, and presentation skills
Ability to build and maintain strong relationships with clients and internal stakeholders.
Self-starter with a strong sense of urgency and ability to work independently and in a team environment.
Proficient in Microsoft Office Suite and Salesforce CRM