Intelligent Intake for Digital Mailrooms: From Multi-Channel Documents to Automation-Ready Data

Overview & Takeaways

This session outlines practical steps to modernize intake across claims and non-claim documents—addressing SLA pressure, audit scrutiny, and lean teams. You’ll see a reference architecture, core practices that raise accuracy, visibility, and audit readiness, and where AI-enabled document understanding adds measurable value.

What You’ll Learn:

• Map a modern digital mailroom architecture—from intake to automation-ready data

• Apply core control points for accuracy, visibility, and audit readiness

• Decide where AI helps most across claims and non-claim documents