Intelligent Intake for Digital Mailrooms: From Multi-Channel Documents to Automation-Ready Data

Overview & Takeaways

This session outlines practical steps to modernize multi-channel document processing across claims and non-claim documents by applying AI-driven classification and extraction—before downstream work and complexity are introduced. It addresses SLA pressure, audit scrutiny, and lean teams, and walks through a reference architecture and core practices that improve accuracy, visibility, and audit readiness.

What You’ll Learn:

• Map a modern digital mailroom architecture—from document intake through classification and extraction to automation-ready data.

• Apply core control points for accuracy, visibility, and audit readiness.

• Identify where AI-driven document understanding delivers the most value across claims and non-claim documents.