Smarter Payer Operations. Expanded Capabilities.

In addition to our four core solution suites—Digital Mailroom, Claims Adjudication, Contact Center, and Member Communications & Reconciliation—Imagenet offers proprietary technologies plus consulting and BPO services, powered by CODY®.  

These solutions give healthcare payers the flexibility, expertise, and tools to streamline operations, ensure compliance, and improve performance. 

Software Solutions 

Tailored for payers, these modular tools enhance efficiency, streamline operations, and ensure audit-ready compliance. 

Capabilities include: 

  • Appeals & Grievances Module® 

  • HPMS Memo Module® 

  • Compliance Correspondence Module® 

  • Policy & Procedures Module® 

  • Incident Management Module® 

  • Regulatory Analyzer® 

  • Risk Management Module® 

  • Compliance Calendar & Reporting Module® 

  • Vendor Management Module® 

Consulting Services 

Our expert advisors help you: 

  • Navigate CMS requirements and policy changes 

  • Build or optimize compliance programs 

  • Improve benefits package and member communications workflows

  • Identify opportunities for operational improvement 

Business Process Outsourcing (BPO) 

Let us handle the heavy lifting with tech-enabled operational solutions that reduce your burden: 

  • Communications BPO — Full-service support from design to delivery, with accessibility and compliance baked in 

  • Membership BPO — Accurate, efficient management of membership data, reconciliation, and reporting

Connect With Our Experts To Explore the Right Mix of Solutions for Your Organization

“This easy-to-implement solution reduced administrative costs, improved timeliness standards, and reduced member communication errors.” 

— Leading Not-for-Profit Healthcare System in the Southwest