CLEARING A 3-YEAR CLAIMS BACKLOG—WITHOUT DISRUPTION
How Imagenet helped a channel partner solve a major claims challenge for a government payer.
THE CHALLENGE
145 Locations. Years of Paper Claims. No Progress.
A government payer was scanning paper claims across 145 sites—but still falling further behind.
The reality:
A multi-year backlog was growing.
In-house scanning couldn’t keep pace.
The existing partner lacked the scale to solve it.
They needed a fix—but couldn’t afford disruption.
THE SOLUTION
When Scale Can’t Fail, Execution Matters
To clear the backlog and stabilize operations, the channel partner turned to Imagenet.
All paper claims—backlogged and real-time— were routed to Imagenet’s digital mailroom.
3+ years of claims were processed in just 8 months.
40M+ images digitized, indexed, and archived in DataNet.
Zero downtime, zero disruptions—just consistent, compliant delivery.
THE RESULTS & IMPACT
Faster Claims. Leaner Operations. A Stronger Partnership
Together, we delivered measurable results:
For the Payer:
3 years of claims cleared in 8 months.
80% reduction in staffing requirements.
18% drop in rejected claims.
Long-term operational savings.
For the Partner:
Expanded scope.
Stronger client relationship.
Proof of performance at scale.
Build Bigger. Deliver Smarter.
See how Imagenet helps payers, providers, and agencies scale with confidence.