Imagenet Offers Business Continuity Support in the Face of Widespread Service Disruptions
A cyberattack on a national clearinghouse service has impacted healthcare operations nationwide. Imagenet stands ready to assist with overcoming service disruptions on a short- or long-term basis. We understand the critical need for a seamless transition during times of crisis. By offering a scalable and flexible support framework, we assure our partners in the healthcare sector that they can rely on us as they navigate the challenges brought about by this cyber incident.
New Customers
Imagenet is a trusted partner of health plans across the nation for digital mailroom/data capture, claims adjudication, and member engagement services. If the widespread outage is placing pressure on your network, we can support you by processing paper claims volumes and managing overflow in all areas.
We offer multiple modes of intake including all paper claims, images, fax, email, FTP uploads and more. To address the need for rapid deployment:
We can offer Expedited Implementation in 7 days or less, with an existing companion guide.
We can offer Solution Design & Expedited Implementation in 10-14 days, without a companion guide.
For decades, Imagenet has been handling HIPAA-protected information on behalf of healthcare clients with the highest level of care and expertise, backed by robust information security policies.
Book an urgent meeting today.
Existing Customers
We’re hearing from some customers that their paper claims volumes are increasing related to disruptions in EDI claims processing. We want to affirm Imagenet’s support of the community and our continued ability to process your paper claims.
We will maintain the consistency and excellent service you have come to expect from Imagenet. For your established paper claim volumes, anticipate pricing and service level agreements to remain unchanged.
If you foresee an increase in paper claim volumes to be processed by Imagenet, please notify us promptly. To accommodate this surge in workload, additional volumes will be subject to revised pricing and service level agreements.
FAQS
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No. Imagenet does not maintain an active direct connection with the affected clearinghouse.
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Yes. Imagenet’s Incident Response team has been engaged.
A complete scan has been performed by our SOC (Arctic Wolf). Our CISO office is currently performing regular deep scans of our network to observe any noted anomalies, and we can confirm no vulnerabilities have been discovered. -
Imagenet has formed a “situation room” comprised of an Executive Leadership Team, Senior Leadership Team, Chief Information Security Officer, and delivery leaders.
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Existing Customers:
Yes, please contact Patrick Smith to assist with the details and associated pricing.
psmith@imagenetllc.com | 813.924.5386
New Customers:Yes, please contact Abhishek Sengupta.
asengupta@imagenetllc.com | (949) 383-8237 -
Existing customers:
Yes. For volumes +/- 10% of your current volumes current pricing will remain the same. There is business continuity pricing for every +20K pages.
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Existing Customers:
Patrick Smith
Chief Customer and Compliance Officer
psmith@imagenetllc.com | 813.924.5386
New Customers:
Abhishek Sengupta
Chief Commercial Officer
asengupta@imagenetllc.com | (949) 383-8237
