Smarter Healthcare Operations.
Intelligent from Intake to Outcomes.

Transform unstructured healthcare data into automation-ready intelligence
— from digital mailroom to claims, reconciliation, and member engagement.

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Digital
Mailroom

Claims
Adjudication

Contact
Center

Member Communications
& Reconciliation

Intelligent Solutions. Proven Impact.

With 25 years of experience supporting healthcare payers, Imagenet delivers scalable, technology-driven solutions that adapt to your needs and drive measurable results.

From intelligent digital mailroom to claims adjudication, member communications, and contact center support, we help payers transform operations end to end — improving accuracy, accelerating throughput, and elevating the member experience.

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Smarter Intake with Digital Mailroom 

Our intelligent digital mailroom transforms unstructured content — from paper claims to digital submissions — into clean, automation-ready data. By converting paper to EDI quickly and accurately, payers save time, reduce manual effort, and improve compliance. With a secure document repository, claims and supporting documents are always accessible and audit-ready.

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Want the Full Guide to Digital Mailroom Transformation?

Digital mailrooms expedite all aspects of digitizing paper claims — but they also do much more. If you want to reduce administrative burden and costs, and streamline compliance, check out this new white paper featuring one Imagenet client's success story.

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Smarter, Scalable Claims Adjudication

Our scalable claims adjudication combines intelligent workflow automation with deep payer expertise to process even the most complex claims with precision and speed. Our solutions integrate seamlessly with your workflows, accelerating time-to-value and ensuring accuracy, compliance, and efficiency across the lifecycle.

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Omnichannel Contact Center for Seamless Support

Our omnichannel contact center solutions integrate seamlessly with payer operations to deliver consistent, responsive member support. With flexible staffing models, rapid deployment, and automation-enabled workflows, we help reduce handle times, ease administrative burden, and elevate the member experience.

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Automated Member Communications & Reconciliation

Our member communications and reconciliation solutions centralize plan data, automate fulfillment, and streamline reconciliation across benefits and OHI. The result: improved accuracy, reduced risk, and audit-ready compliance — all while delivering a more consistent member experience.

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150+ 

Health Plans Served

25 

Years of Experience

1 billion+

Documents Processed

1,000+ 

Team Members 

A Personalized Approach for Your Unique Needs

We partner with healthcare organizations of all types and sizes, and have implemented and managed thousands of complex projects. We understand which approaches will lead to the most positive impact—and our speed to implementation means you will experience the benefits sooner. Our solutions complement and enhance your existing processes, so that partnering with us is easy and enjoyable for your team.

Success Stories

  • Decreased claims turnaround times from 5 days to 48 hours

    A public nonprofit health plan was struggling to handle paper claims efficiently due to staffing constraints and was facing noncompliance penalties. The plan partnered with Imagenet, and now sends all paper claims directly to us for processing, sorting, scanning, and indexing. The result: A decrease in TAT from more than five days to just 48 hours.

  • 12.5X increase in daily claims processing

    A large public health plan was overwhelmed by a massive backlog of Medicare claims and at risk of state sanctions. They partnered with Imagenet, and we implemented our claims adjudication model, while simultaneously recruiting and training 40 highly qualified staff to process the backlog. The result: A 12.5X increase in daily claims processing. 

  • Decreased contact center wait times from 3.5 hours to <30 seconds

    A not-for-profit health plan with 600,000+ members was preparing to open enrollment for a new plan. Even prior to the anticipated call surge, current contact center wait times stretched over three hours. We took over contact center operations and quickly hired 25 agents in just two weeks. The result: 85% of calls answered in less than 30 seconds and a 48% drop in abandoned calls.

Ready to enhance your claims processes and accelerate productivity?

Contact Us Today