THE CHALLENGE
Tight CMS Deadlines, Disconnected Vendors
A regional health plan serving over 375,000 members faced critical challenges:
- ANOC mailings were at risk of missing the CMS September 30 deadline.
- The existing print vendor lacked healthcare-specific expertise.
- Reactive project management led to operational bottlenecks.
- No integrated workflow from document creation to fulfillment.
They needed a partner who understood both compliance and execution.
THE SOLUTION
Integrated Print & Fulfillment—Powered by CODY®
Imagenet implemented a comprehensive solution:
- Seamless transition from document creation to fulfillment using CodySoft®.
- CodyPrint® managed printing and mailing of ANOC packages for multiple effective dates.
- Implemented variable data programming and geocoding for personalized directories.
- Established on-demand print and fulfillment for member-requested materials.
This approach ensured timely delivery and compliance with CMS guidelines.
The Results & Impact
On-Time Delivery, Enhanced Member Experience
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Frequently Asked Questions
What challenge was the Pacific Northwest health plan facing before partnering with Imagenet?
The plan risked missing the CMS September 30 ANOC deadline due to disconnected vendors, a print partner lacking healthcare expertise, and no integrated workflow from document creation through fulfillment.
How did Imagenet streamline the plan’s print and fulfillment process?
Imagenet implemented an integrated workflow powered by CodySoft® and CodyPrint®, enabling seamless handoff from document creation to print, automated variable data programming, geocoding for personalized directories, and on‑demand fulfillment for member‑requested materials.
What improvements did the health plan achieve after implementing Imagenet’s solution?
All ANOC packages were printed and delivered on time, without errors and within budget. Operational strain decreased, processes became more efficient, and personalized directories improved member experience.
How does CodyPrint® support compliance with CMS guidelines?
CodyPrint® manages multi‑date ANOC mailings, applies variable data logic, ensures accurate formatting, and provides full visibility from production to delivery, helping plans meet CMS deadlines and avoid compliance risk.
What long‑term benefits did the health plan gain from partnering with Imagenet?
The plan established a proactive, repeatable fulfillment process with continuous improvements year over year, stronger compliance confidence, and a more reliable member communications experience.