Healthcare payer organizations are facing rising claim complexity, workforce challenges, operational variability, and continued pressure to improve turnaround times without sacrificing quality.

Yet backlog is still often approached primarily as a staffing or production problem. When limited visibility, inconsistent workflows, training gaps, rework, and unclear accountability remain unresolved, short-term recovery efforts may reduce inventory temporarily without creating lasting operational stability.

In this on-demand webinar, Angie Lanasa, Senior Vice President, Operations at Imagenet, shares a practical framework for identifying the root causes that sustain backlog and building a more controlled, sustainable recovery approach.

What You’ll Learn:

• Why claims backlog is increasingly a complexity and operating-model challenge, not just a volume issue
• How rework, training gaps, workflow breakdowns, and limited visibility contribute to recurring backlog
• What payer leaders should assess before increasing staffing or production targets
• How operational metrics, segmentation, and accountability support more sustainable recovery
• A practical framework for stabilizing claims operations before adding capacity

Senior Vice President, Operations
Imagenet

Angie oversees Claims Adjudication and broader operations at Imagenet, bringing deep experience in leading complex teams and performance improvement initiatives across payer-focused environments.

The Essential Claims Backlog Recovery Blueprint provides a practical 30-60-90 framework to help healthcare payers stabilize backlog, manage claim complexity, and regain operational control.

Use the blueprint to explore how to:

• Identify the operational drivers sustaining backlog
• Segment claims by complexity, risk, aging, and financial exposure
• Prioritize actions across the first 30, 60, and 90 days
• Strengthen visibility, governance, and quality controls to support more sustainable recovery

Talk with an Imagenet claims expert about the operational challenges affecting your claims environment. In a focused conversation, we can discuss your current backlog, where recovery efforts may be stalling, and the areas worth assessing first. No formal preparation is required. Bring the challenges you are seeing, and we’ll help you think through practical next steps.

Not seeing the scheduling calendar? You can book your meeting here.