Modern Contact Center Support—Built to Integrate, Scale, and Deliver
Imagenet offers omnichannel member and provider support backed by deep operational knowledge, seamless system integration, and compliant staffing models. Whether you're filling gaps or overhauling operations, we act as an extension of your team.
90% of calls answered in under 30 seconds
Support across voice, email, chat, and SMS
Credentialing, enrollment, and admin services included
CMS-aligned QA, reporting, and documentation
Not Just a Vendor.
A True Extension of Your Team.
Imagenet solves the most persistent payer contact center challenges—from fragmented systems to high attrition—with smart staffing, real integration, and operational agility.
Seamless System Integration
Agents are trained inside your platforms—Epic, Salesforce, Talkdesk—using your logins to deliver branded, in-house-feeling service.
Operational Depth, Not Just Voice
We handle member/provider calls and enrollment, credentialing, data entry, and application tracking to ease your internal workload.
Rapid Deployment & Flexibility
We can launch new campaigns, policies, or platform support in days—not months—so you stay responsive and SLA-compliant.
“Our relationship with Imagenet has proven to be both operationally effective and economically beneficial. Their responsiveness, structured reporting, and quality oversight make them a true operational partner—not just a vendor.”
— Carrie Kraner, Vice President, Client Experience, DentalXChange
Flexible Staffing. Real Integration. Backed by Quality You Can See.
Imagenet’s domestic and offshore teams support regulated plans with omnichannel service and back-office expertise—all while aligning fully with your systems and standards.
Onshore/offshore support customized for compliance
In-system work inside Epic, Salesforce, Talkdesk, and more
Credentialing, eligibility, and enrollment included
CMS-aligned QA and weekly SLA reviews
From day-one onboarding to platform transitions, we deliver contact center solutions that reduce friction and boost satisfaction—for your members, providers, and teams.
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