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Contact Center Representative


Contact Center Representative


About Imagenet

Imagenet is a premier healthcare technology company that has taken medical claims processing and document management to new levels of service, security and efficiency. Our core business is helping our clients reduce costs and increase productivity by providing efficient document imaging, data validation, adjudication and on demand retrieval of documents and data.

Job Description

  • Obtains client information by answering telephone calls; speaking with clients; verifying information.
  • Determines demographics by comparing client information to requirements.
  • Improves data accuracy by entering client information; confirming existing data accuracy.
  • Interacts with clients by obtaining demographic information
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Requirements

Education:

·         High School Diploma or equivalent required

Experience:

·         One (1) to Three (3) years’ experience working in a customer service call center or in a data processing environment; required

·         One (1) to Three (3) years’ experience working in a data entry environment

Technical Skills / Knowledge:

·         Customer Service Skills

·         Basic MS office computer skills

Other Skills Required

Ability to work independently or within a team

Time management skills

Written and verbal communication skills

Attention to detail

Must be able to demonstrate sound decision making skills