Member Communications: Done in Hours — Not Weeks
Automate ANOC, EOC, SB, Medicaid notices, and Commercial materials like ACA SBCs, welcome kits, and ID cards with CMS-aligned logic, governed workflows, built-in translation/508, and print & mail at scale. Cut turnaround from weeks to hours—without adding vendors.
300 + Page EOCs in Minutes • 30-Day Implementation • SOC 2 Type II • HIPAA & CMS Compliant • 508 Remediation & Translation (25+ Languages)
Connect with our experts — use the form to book your 20-minute Member Communications Readiness Check.
Inside Your 20-Minute Member Communications Readiness Check
Identify the 2–3 bottlenecks slowing ANOC/EOC and SBC/notice cycles—from intake to final fulfillment.
Pinpoint quick-win automation to cut manual touchpoints.
Review CMS/ACA and 508 workflows against best-practice benchmarks.
Outline next steps (assessment or pilot) and 30-day implementation targets.
Built for Payers. Proven in Member Communications.
We deliver end-to-end automation with CMS-model-aligned templates, governed workflows, and built-in translation/508—so materials go out in hours and stay audit-ready.
Extend the same efficiencies to Commercial: ACA-compliant SBCs, welcome kits/ID cards, notices, and handbooks. Built by former plan ops leaders, with controls and workflows that reflect real-world cycles.
Faster Turnaround
300+ page EOCs generated in minutes with dynamic templates and governed workflows.
Audit-Ready Outputs
Approvals, versioning, and documented rules make outputs audit-ready by design.
Scalable Fulfillment
Secure print & mail capacity with end-to-end tracking—from approval to mailbox.
“With CM & PBP Modules, our team was able to develop and fulfill over 46,000 plan documents for more than 480 unique plans — Individual & Family (on & off-exchange), Small & Large Group plans. Imagenet’s support made the entire process smoother, faster, and fully compliant.”
— A Leading Southwest Medicare Advantage & Commercial Group Plan
Built by Former Payer Ops Leaders
Imagenet’s Member Communications solution was designed by former plan-ops leaders who’ve lived MA, Medicaid, and Commercial cycles—CMS model docs, ACA SBC updates, benefit-data changes, approvals, audits, and the year-end crunch.
That payer DNA shows up in every detail: compliance-aligned templates (CMS models + ACA SBC), governed workflows that mirror reality, searchable archives, built-in translation/508, and guidance that keeps projects on time—so materials go out in hours, not weeks.
Operational Expertise: 25+ years inside health plans; workflows reflect intake → review → approval → delivery.
Compliance Confidence: SOC 2 Type II • HIPAA • CMS & ACA SBC • 508 (remediation & translation).
Practical Efficiency: Dynamic templates, versioning, delivery tracking (approval-to-mailbox), and print & mail at scale.
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