More Than a Call Center. An Extension of Your Team.
Imagenet combines healthcare contact center expertise, integrated workflows and flexible staffing to help payers strengthen service without creating another operational silo.
Omnichannel Member & Provider Support
Support members and providers across voice, email, chat and SMS with teams trained to deliver responsive, consistent service aligned with your brand and standards.
Integrated Contact Center Operations
Work directly within your existing platforms and workflows, including systems such as Epic, Salesforce and Talkdesk, to create a more seamless extension of your internal operation.
Flexible Outsourcing & Staffing
Add onshore or offshore capacity based on your service, compliance and operational needs — whether you need ongoing healthcare call center outsourcing, targeted support or additional capacity during periods of change.
Quality Assurance Score
Of Calls Answered in Less Than 30 Seconds
ABN Rate
Contact Center Support That Goes Beyond the Conversation
Imagenet supports healthcare payers across member and provider interactions, transportation coordination, and specialized administrative workflows. From resolving inquiries to managing essential back-office processes, our teams help reduce operational burden and keep service moving.
Member & Provider Support
Handle benefits, eligibility, claims inquiries, prior authorization status, credentialing questions, and other payer service needs across supported channels.
Transportation & Specialized Coordination
Support non-emergency medical transportation (NEMT) workflows, including ride booking, status inquiries, authorization coordination, and exception handling.
Administrative & Back-Office Support
Extend your team's capacity for enrollment, credentialing, data entry, application tracking, and other payer-specific administrative workflows
Flexible Staffing. Real Integration. Quality You Can See.
Whether you need outsourced member services, additional payer call center capacity or a broader healthcare contact center partner, Imagenet can tailor the model around your systems, staffing requirements and service expectations.
- Onshore and offshore models aligned to your requirements
- Agents trained within your systems and workflows
- Omnichannel member and provider support
- CMS-aligned QA, reporting and documentation
- Flexible support for ongoing needs, transitions and changing volumes
Extend your team with healthcare contact center support built to integrate, scale and deliver.