More Than a Call Center. An Extension of Your Team.
Imagenet combines healthcare contact center expertise, integrated workflows and flexible staffing to help payers strengthen service without creating another operational silo.
Omnichannel Member & Provider Support
Support members and providers across voice, email, chat and SMS with teams trained to deliver responsive, consistent service aligned with your brand and standards.
Integrated Contact Center Operations
Work directly within your existing platforms and workflows, including systems such as Epic, Salesforce and Talkdesk, to create a more seamless extension of your internal operation.
Flexible Outsourcing & Staffing
Add onshore or offshore capacity based on your service, compliance and operational needs — whether you need ongoing healthcare call center outsourcing, targeted support or additional capacity during periods of change.
Quality Assurance Score
Of Calls Answered in Less Than 30 Seconds
ABN Rate
Contact Center Support That Goes Beyond the Conversation
Member and provider service often requires more than answering the phone. Imagenet can support the administrative work surrounding each interaction to help reduce handoffs and ease the burden on internal teams.
Member Services
Support benefit questions, eligibility inquiries, application status and other member service needs across multiple channels.
Enrollment & Eligibility
Extend contact center support into enrollment, eligibility and related administrative workflows to help keep requests moving beyond the initial interaction.
Provider & Credentialing Support
Support provider inquiries, credentialing activities, data entry and application tracking as part of a more connected service model.
Flexible Staffing. Real Integration. Quality You Can See.
Whether you need outsourced member services, additional payer call center capacity or a broader healthcare contact center partner, Imagenet can tailor the model around your systems, staffing requirements and service expectations.
- Onshore and offshore models aligned to your requirements
- Agents trained within your systems and workflows
- Omnichannel member and provider support
- CMS-aligned QA, reporting and documentation
- Flexible support for ongoing needs, transitions and changing volumes
Extend your team with healthcare contact center support built to integrate, scale and deliver.